Privacy Policy

Effective Date: August 10, 2026

Welcome to Chrystal Clinic.

At Chrystal Clinic LLC ("Chrystal Clinic," "we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or interact with us in any way. By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1. Personal Information: We may collect personal information, including but not limited to your full name, email address, phone number, and payment information when you create an account, make appointments, or use our services.

1.2. Automatically Collected Information: We may automatically collect certain information about your device, browsing actions, and patterns, such as your IP address, browser type, operating system, and usage data.

2. How We Use Your Information

2.1. Service Provision: We use your personal information to provide our services, process appointments, and communicate with you.

2.2. Communication: We may use your contact information to send you important updates, newsletters, and promotional materials. You can opt out of receiving promotional communications at any time.

2.3. Analytics: We may use analytics tools to analyze user behavior on our website, improve our services, and enhance user experience.

3. Data Protection and Security

3.1. Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

4. Sharing Your Information

4.1. Third-Party Services: We may share your personal information with third-party service providers, such as payment processors, to facilitate our services. These providers are required to protect your data in compliance with applicable laws.

4.2. Legal Compliance: We may disclose your information when required by law or to protect our rights, privacy, safety, or property.

4.3. Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information covered by this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS and Text Messaging

5.1. Consent: If you provide a mobile phone number to Chrystal Clinic, you may receive text messages from us relating to your care, including appointment reminders, scheduling, and follow-up regarding your treatment plan. Text messaging permission is recorded for each patient and is checked before any message is sent.

5.2. Mobile Information Sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

5.3. Message Frequency: Message frequency varies. You will typically receive no more than 4 messages per month.

5.4. Rates: Message and data rates may apply. Carrier charges depend on your mobile service plan.

5.5. Opting Out: You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. You may also opt out by contacting us at cc@chrystalclinic.com or 1 (815) 200-1061, or by telling clinic staff directly.

5.6. Service Availability: Delivery of text messages is subject to your mobile carrier's network availability and is not guaranteed.

6. Your Choices

6.1. Access and Correction: You may access, update, or correct your personal information by logging into your account or by contacting us directly.

6.2. Opt-Out: You can opt out of receiving promotional communications from us at any time by following the instructions provided in such communications.

7. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from minors.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any changes via our website. Your continued use of our services after such modifications will constitute your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at cc@chrystalclinic.com.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the state of Illinois and DeKalb County, without regard to its conflict of law principles.